Shipping and Returns
How long will it take for my gift to ship?
When ordered online from our Ready-to-Ship collection, Teak & Twine gifts typically ship within 1-3 business days. If you choose expedited shipping, we will ship as soon as possible.
How does shipping work?
Unless otherwise specified, all gifts are shipped from our warehouse in Northern Virginia via UPS or FedEx. Gifts usually arrive to destinations in the mid-Atlantic within one business day, the Northeast and Southeast in two business days, the midwest in three business days, the Rocky Mountains in four business days and to California and the Pacific Northwest in five business days. Please keep in mind that these are rough estimates, and that UPS Ground and Fed Ex Ground do not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend using Express or Priority shipping.
Is the cost of shipping included in gift prices?
Shipping in calculated during checkout. You can choose either ground or expedited based on what's right for you!
Can I ship to multiple addresses?
Yes! Use our Bulk Shipping Wizard during checkout to send gifts to multiple locations.
Do you ship internationally?
We now can ship internationally. You will need the recipient's phone number and email address during checkout. If you're working on a large corporate send with an international component, reach out to our team at: [email protected] and we'll help you out, right away!
We take great care to ensure your gift arrives to you looking great! If your gift arrives worse for the wear, or you have any suggestions for how we can serve you better, let us know! Having trouble with your order? Please give us a call: (571) 347-7582