Shipping and Returns

    Shipping

    How long will it take for my gift to ship?

    When ordered online from our Ready-to-Ship collection, Teak & Twine gifts typically ship within 1-3 business days. If you choose expedited shipping, we will ship as soon as possible.

    How does shipping work? 

    Unless otherwise specified, all gifts are shipped from our warehouse in Northern Virginia via UPS or FedEx. Gifts usually arrive to destinations in the mid-Atlantic within one business day, the Northeast and Southeast in two business days, the midwest in three business days, the Rocky Mountains in four business days and to California and the Pacific Northwest in five business days. Please keep in mind that these are rough estimates, and that UPS Ground and Fed Ex Ground do not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend using Express or Priority shipping.

    Can I ship to multiple addresses?

    Yes! Use our Bulk Shipping Wizard during checkout to send gifts to multiple locations.

    Do you ship internationally? 

    At this time our shop gifts and individual orders are only able to ship to the US and Canada. If you're working on a large corporate send with an international component, reach out to our team at: [email protected] and we'll help you out, right away!

    Returns

    We take great care to ensure your gift arrives to you looking great! If your gift arrives worse for the wear, or you have any suggestions for how we can serve you better, let us know! Having trouble with your order? Please give us a call: (571) 347-7582