FAQ

    Shipping & Delivery


    HOW LONG WILL IT TAKE FOR MY GIFT TO SHIP?

    Teak & Twine gifts typically ship within 1-3 business days. If you choose expedited shipping, we will ship as soon as possible.


    HOW DOES SHIPPING WORK?

    All gifts are shipped from Northern Virginia via Fed Ex. If you choose Fed Ex Ground, gifts usually arrive to destinations in the mid-Atlantic within one business day, the Northeast and Southeast in two business days, the midwest in three business days, the Rocky Mountains in four business days and to California and the Pacific Northwest in five business days. Please keep in mind that these are rough estimates, and that Fed Ex Ground does not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend using Fed Ex Express.


    DO YOU SHIP INTERNATIONALLY?

    Yes! Please contact us if you would like to ship internationally so that we can work to find you the very best rate.


    RETURNS AND EXCHANGES:

    We take great care to ensure your gift arrives to you looking great! If your gift arrives worse for the wear, or you have any suggestions for how we can serve you better, let us know! Having trouble with your order? Please call: 703-577-6248 so that our Founder, Torrance, can help you right away!


    Custom Gifts


    WHAT ARE THE OPTIONS FOR GIFT BOXES?

    All of our gifts are packaged in our pale gray Teak & Twine gift box featuring a belly band with our logo and a favorite quote embossed in silver. If you are looking for something different in terms of packaging, or you'd like to hear more about incorporating your company brand in your gift, please get in touch via our contact tab or reaching out to alyson@teakandtwine.com and let’s talk details!


    DO YOU MAKE CUSTOM CLIENT GIFTS?

    We love curating gifts from the products we are partnered with to create a client gift that best reflects your work, your branding, and your company! We are happy to send your client gifts either to you all at once, or directly to your clients with each booking. We have a minimum order of 10 gifts for client gifting.


    DO YOU MAKE CORPORATE GIFTS?

    Yes! We are happy to partner with businesses to create gifts for the holidays, parties, clients, sales initiatives, or for corporate outreach. We will work closely with you to create a custom gift that is perfect for your business and/or event. You can write to us at alyson@teakandtwine.com or use the contact tab - we can't wait to hear more!


    DO YOU MAKE WEDDING WELCOME GIFTS?

    We love creating beautiful wedding welcome gifts that are completely customized to your relationship, your hometown or your favorite treats! You can either send us an email to hello@teakandtwine.com or get in touch using the contact tab and we will get started!


    DO YOU MAKE CUSTOM GIFTS?

    Yes, we are happy to work with you on a custom gift! To learn more about our custom gift process, please use the contact form or send us an email at hello@teakandtwine.com


    DO YOU PARTICIPATE IN STYLED SHOOTS?

    We jump at the chance to get creative and partner with our wedding vendor friends! If you are interested in featuring a Teak & Twine gift for your upcoming shoot, reach out to us at hello@teakandtwine.com.


    Products & Wholesale


    How large are you boxes?

    Most of our boxes are 10'' x 10'' x 4'' and include between 5-7 items. Our smaller gifts are 7'' x 7'' x 4'' and typically include 3-4 items. Let us know if you were looking for a custom gift with different dimensions!


    I MAKE/ REPRESENT SOMETHING THAT WOULD BE A PERFECT ADDITION TO YOUR GIFTS. HOW CAN I GET IN TOUCH?

    We love discovering new products! If you know of something that would be a great fit for our gifts, feel free to get in touch at hello@teakandtwine.com and let us know.


    I WOULD LIKE TO OFFER YOUR GIFTS IN OUR STORE/ ONLINE SHOP- DO YOU WHOLESALE?

    While our gift boxes are not available for wholesale, our candles are! Feel free to reach out at hello@teakandtwine.com for more information and our line sheet.


    WHO HELPED YOU CREATE YOUR WEBSITE?

    It takes a village to build a brand, and we were lucky to work with some amazing talent in building Teak & Twine! Our website was built by the MOST AMAZING team at Braid- they took our ideas and made them about a billion times better. If you need a new website, you're done looking- they are the real deal. Our beautiful photography is by Mary Pat Photography, Tec Petaja, Skylar Rain Photography, Sarah Bradshaw and Kaylie Poplin, with styling by Jessica Sloane and Type A Society. 



    Corporate Gifts
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    Explore our ever-changing lineup of gifts!