Frequently Asked Questions!
Don't see your question here? Don't hesitate to reach out to us directly at [email protected], shoot us a message via our contact page, or give us a call at: (571) 347-7582
Do you make custom corporate gifts?
We thought you'd never ask! Creating custom corporate gift boxes for sales, marketing, and people teams is our favorite thing. To get more information or schedule a call to chat ideas with an account manager, you can send an email to [email protected], head to our contact page, or use Calendly and book a meeting (P.S. book a call and we'll send you a free gift!) Typically, our custom corporate gifting projects begin around $4,000.
Can you add my company branding to your gifts?
Absolutely! All elements of our packaging suite can be branded and we also carry a huge library of options for branded contents. To get inspired, check out our gallery of past custom branded packaging projects! (minimums apply)
Do we have to provide proofs for custom branding?
Nope! We handle all of the logistics when it comes to custom branded packaging and products in your gift.
What if we don’t have our recipients’ addresses?
No problem! We can create a custom branded portal where your recipients can input their addresses. Our goal is to make large-scale gifting as easy as possible!
Did you say portal? Tell me more!
A portal is what we call our corporate gifting platform. We can create a custom branded landing page for your gift recipients to choose a gift and enter their own shipping information. No address-wrangling required! We can also create a branded company store for your team to use internally to send client gift boxes or gifts to team members as they onboard. There is a 100 gift minimum for branded portals.
Are you integrated with other gifting platforms?
Yes! We love working with our friends at Sendoso, Reachdesk, Postal, Anthropologie, Minted and Giftagram. You can find our gifts on all of their sites- or you can work with one of our account managers to design something perfect and then manage the send through one of these platforms if you wish.
I love what you're doing but I don't need gifts right now- how can I keep in touch?
Awesome! Keep in touch with us by subscribing to our email list or following us on LinkedIn!
Kitting & Fulfillment Services
I already purchased a bunch of products myself — can Teak & Twine package them for me?
Yes! You can send us any products that you have already sourced, and our kitting and fulfillment specialists will package and ship them.
I want to combine my own swag with other items. Can you source products for me?
Yes! We have long-standing relationships with a variety of wonderful vendors from whom we can source products (from cookies to puzzles and everything in between!). Then, our fulfillment team can package your products alongside any additional products we source for you.
Does Teak & Twine offer drop shipping?
Yes, we offer lots of shipping options as part of out kitting and fulfillment services! We can ship directly to your recipients, send packages to multiple locations, or send it directly to your distribution partner.
How long is the turnaround time for fulfillment projects?
Once we receive all the products (either from you or our vendors) plus all the packaging materials, fulfillment projects are packaged and shipped within 1-2 weeks (on average).
Branding and Packaging
What does your packaging look like?
All of our gifts are packaged in our signature grey Teak & Twine gift box featuring a belly band with our logo embossed in black, standard grey closure paper and closure square and crinkle paper to keep all of your contents looking perfect. If you are looking for something different in terms of packaging, or you'd like to hear more about custom branded packaging, please get in touch via our contact tab, reaching out to [email protected], or booking a call via Calendly, and let’s talk details!
Shipping and Delivery
How long will it take for my gift to ship?
When ordered from our Ready-to-Ship collection, Teak & Twine gifts typically ship within 1-3 business days. If you choose expedited shipping, we will ship as soon as possible.
How does shipping work?
Unless otherwise specified, all gifts are shipped from our warehouse in Northern Virginia via UPS or FedEx. Gifts usually arrive to destinations in the mid-Atlantic within one business day, the Northeast and Southeast in two business days, the midwest in three business days, the Rocky Mountains in four business days and to California and the Pacific Northwest in five business days. Please keep in mind that these are rough estimates, and that UPS Ground and Fed Ex Ground do not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend using Express or Priority shipping.
Can you ship to multiple addresses?
Yes! If you're purchasing gifts on our website, use the Bulk Shipping Wizard during checkout. If you're working with an Account Manager on a large order, they'll help coordinate shipping gifts to multiple locations.
Do you ship internationally?
We now can ship internationally. You will need the recipient's phone number and email address during checkout. If you're working on a large corporate send with an international component, reach out to our team at: [email protected] and we'll help you out, right away!
Returns and Exchanges:
We take great care to ensure your gift arrives to you looking great! If your gift arrives worse for the wear, or you have any suggestions for how we can serve you better, let us know! Having trouble with your order? Please give us a call: (571) 347-7582
How large are your boxes?
We carry three different sizes of boxes. Our small boxes are 7'' x 7 'x 3.75'' and are perfect for gifts that have between 2-4 items in them. Our standard-sized boxes are 10'' x 10'' x 3.75'' and perfectly fit between 4-7 items. Our executive-sized boxes are 14'' x 10'' x 4'' and can fit up to 14 items.
I represent a product that would be the perfect addition to your gifts! How can I get in touch?
We love discovering new products! If you know of something that would be a great fit for our gifts, feel free to get in touch at [email protected] and let us know.