Welcome to our
Frequently Asked Questions!
Have more questions?
Feel free to reach out to us directly at corporate@teakandtwine.com, shoot us a message via our contact page, or give us a call at: 571-490-7071 (yes, real humans answer our phones!).
Corporate Gifting
What services do you offer for corporate gifting?
We thought you’d never ask! Creating custom corporate gift boxes for sales, marketing, and people teams is our favorite thing. We have gifts for media professionals, promotional gifts for software engineers, premium branded swag for SaaS employees, and more.
The opportunities are endless! Chat with our amazing Account Management team to bring your vision to life!
Send an email to corporate@teakandtwine.com, head to our contact page, or book a call on our Calendar.
What is the minimum order spend / quantity for a custom corporate gift program?
While we’d love to be able to help every gifting need, we do have to abide by minimum order quantities imposed by our vendors. Typically these start at around an order quantity of 50. Most of our clients find that this quantity has an average total spend of $5,000 for custom gifts (inclusive of taxes / shipping).
If you’re looking for less, we’re happy to check with our vendors if they can flex their minimums (sometimes it’s a yes, sometimes it’s a no — we’ll always be honest what can be done)!
Looking for a handful of gifts quickly? Check out our ready-to-ship storefront — no minimum, add a custom card at checkout, and send as an e-gift if you don’t have addresses!
How long does the design & production process take?
Our average turnaround time for custom gifts is 3-4 weeks once we have payment of an invoice. This timeline is dependent on the items, branding, quantity, and shipping locations.
We have vendors who can do things much faster, and our team has been known to perform miracles to get gifts where they need to go on time.
Have a tight timeline? Contact our team and we’ll see what we can do!
Where can I see all the options available?
Our Lookbook is the perfect place to browse through tons of gifts, products, ideas, and more!!
Please keep in mind that this is only a small glimpse into what we can do. With thousands of vendors at our fingertips, working 1-1 with an Account Manager is the best way to communicate your needs and see specific options that work for your gift!
Shoot us an email at corporate@teakandtwine.com or book a call on our Calendar.
What type of packaging do you offer?
What type of packaging DON’T we offer is the better question! Your dedicated Account Manager will guide you through our options based on your quantity, budget, and timeline needs.
As a sneak peak to what’s in store, here are a few popular offerings:
- Teak and Twine signature packaging suite – Our most popular choice! Signature black gift box with your choice of branded packaging (sleeve, closure paper, closure sticker, insert card)
- Custom printed mailer box – fully printed, fully designed, and totally awesome!
- Foil stamped magnetic boxes – for the luxe unboxing experience 🙂
- And more!
If you are looking for something different, or you’d like to hear more about custom branded packaging, please get in touch via our contact tab, reaching out to corporate@teakandtwine.com or book a call on our Calendar!
To get inspired, check out our gallery of past custom branded packaging projects! (minimums apply)
Can you add my company branding to your gifts?
Absolutely! All elements of our packaging suite can be branded and we also have a huge library of options for branded products.
We love helping create premium branded swag for SaaS employees and trade show swag for SaaS companies.
Will I see product proofs before items go into print?
I want to combine my own swag with other items. Can you source products for me?
Yes! We have long-standing relationships with a variety of wonderful vendors from whom we can source products (from cookies to puzzles and everything in between!). Simply send us your swag and our fulfillment team can package your products alongside any additional products we source for you.
Are you integrated with other gifting platforms?
Yes! We love working with our friends at Sendoso, Reachdesk, Postal, Anthropologie, Minted and Giftagram. You can work with one of our account managers to design something perfect and then manage the send through one of these platforms if you wish.
What types of wellness gift categories do you offer?
Just to name a few: open enrollment gifts, fitness, mental health, mindfulness, self care, hydration, sleep wellness, stress management, and more!
We work 1-1 with you to create a wellness gift that works for the needs of your team / clients. We can also create wellness challenges that tie into the gifts as a fun reward!
Looking to use your wellness dollars or credits? We accept them!
Shipping and Delivery
How long will it take for my gift to ship?
Lead time for a custom project is typically 2-4 weeks to pack all gifts beautifully to ship! We usually see gifts arrive within 1-7 business days from the time they leave our warehouse on the East Coast.
Expedited shipping available upon request!
Get trade show survival kits, gifts for media professionals, and more in no time with Teak & Twine!
Can you ship to multiple addresses?
Yes! Your dedicated Account Manager will help coordinate shipping gifts to multiple locations / recipients.
Need some gifts sent in bulk and others sent individually? No problem! We can handle any split of shipping needs you have
Do you ship internationally?
Yes! International shipping does require additional information (such as all recipients in country phone numbers and email addresses), however our expert team will help guide you on best practices and navigate the complexities of international sends for you!
Have specific questions about countries and capabilities? Reach out to our team at: corporate@teakandtwine.com and we’ll help you figure it all out!
What if we don’t have our recipients’ addresses?
No problem! We can create a custom gifting portal where your recipients can input their own addresses. Our goal is to make large-scale gifting as easy as possible!
Check out our Custom portal walkthrough to see how easy it is to send gifts!
Other
Returns and Exchanges
All gift orders are final sale and non-refundable.
We take great care to ensure your gift arrives to you looking great! Even with our expertise, items can become damaged during transit. If your gift arrives worse for the wear, please let us know within 1 week of the gift being delivered so we can file a claim with our shipper!
Have any suggestions for how we can serve you better or having trouble with your order? Please give us a call: 571-490-7071
I represent a product that would be the perfect addition to your gifts! How can I get in touch?
We love discovering new products! If you know of something that would be a great fit for our gifts, please fill our Vendor Form and it will make its way in front of our Account Managers instantly!
